People Skills and Mediation: Improving Communication and Avoiding Chaos

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Session ID: 15PRW017

Registration Status: Open

Registration for this program closes on

Registration Fee
Price (USD)
Complimentary FREE

Note that, where permitted by law, a 3% surcharge will be assessed on payments made by credit card; all such processing fees are non-refundable.


Online Course

Recorded Webinar

  • Date

    Always Available
  • Duration

    Self Paced
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Faculty and Summary

Gregory Hoffmann
Gregory Hoffmann

Hofmann Mediation
Longboat Key, FL

75 Minutes    

Mediators are leaders whose advanced leadership skills are crucial to the successful management of the mediation process. Central to the ability to conduct a productive mediation is an understanding of behavioral dynamics and how it can be applied to improve outcomes.  

During this 75-minute recorded webinar, you will gain an advanced understanding of behavior management and how best to channel it to produce a meeting of the minds among the parties and advocates in mediation.

Areas covered include—

  • why mediators are leaders not advocates
  • the importance of leadership or “people skills” in mediation
  • how leaders identify and categorize mediation behaviors
  • the use of leadership “probes” to manage mediation
  • behavior models, including “combative,” “passive,” “congenial” and “pragmatic”
  • negotiating behaviors and tactics

and much more.

If you are looking to elevate your mediation leadership skills, exercise more effective control over the process, and gain a comprehensive understanding of the dynamics of party and advocate behavior, be sure to register for this program.

WHO WOULD BENEFIT FROM THIS PRESENTATION – Mediators, advocates, academics, and anyone interested in the dispute resolution process.

^ A link to this recorded webinar's supplemental material appears above at left.  You may download the materials once you have registered for the recording.

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement. 


Launching the Course After Registration

If you register for this free recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course.  COURSE IS COMPATIBLE WITH SAFARI.


CLE Information:

CLE is currently not offered on AAA recorded webinars.  Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator.  A Certificate of Attendance will be provided upon request.


Please contact AAA Education Services at or 212-716-3977.