Education Services

Keeping It Real - How Arbitrators Handle Witness Credibility

Session ID: 17PRW009

  • Date

    Always Available
  • Duration

    Self Paced
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Registration Status: OPEN

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Registration Fee
Price (USD)
General $80.00
AAA Panelist $70.00

Online Course

Recorded Webinar

Faculty and Summary

Daniel Zeiser
Daniel Zeiser

Daniel G. Zeiser Co., L.P.A.
Cleveland, OH

60 Minutes

Every advocate wants to present a winning case in arbitration. Not surprisingly, witness testimony and credibility can mean the difference between winning and losing. Knowing how best to present testimony, when to call or not call a witness, and how to approach testimony that may be questionable can significantly tilt the balance of the case one way or the other.  

During this 60-minute recorded webinar you will learn how to better prepare yourself and witnesses for testimony at the arbitration hearing and how arbitrators view witness credibility. Areas covered include—

  • how arbitrators assess credibility when confronted with testimony that may not be accurate, truthful, or complete;
  • how advocates should examine and cross-examine witnesses when the testimony is questionable;
  • whether the witness should testify if you are not sure the testimony will help your case;
  • the best way to present testimony.

This webinar will help you increase your knowledge of how to better use testimony to strengthen your case and avoid the pitfalls that accompany witness credibility issues.

WHO WOULD BENEFIT FROM THIS PRESENTATION:  Advocates, arbitrators, mediators, advocates, academics, and anyone interested in the dynamics of dispute resolution.

What others are saying about this presentation...

A helpful and clear presentation of basic issues.

A good review of assessment of credibility of witnesses.

A good course for those beginning their service as fact finders.

This was a helpful seminar on a problem present in most arbitrations.

Worthwhile for insight behind the scenes on an arbitrator's thought processes.

This webinar was thought provoking and provided good examples to illustrate how an arbitrator might better assess witness credibility.

This was an excellent program in providing a checklist to use in the context of a hearing to evaluate a witnesses credibility.

^ A link to this recorded webinar's supplemental material appears above at left.  You may download the materials once you have registered for the recording.

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement.

Launching the Course After Registration

If you purchase this recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course.  

CLE Information:

CLE is currently not offered on AAA recorded webinars. Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator. A Certificate of Attendance will be provided upon request.


Please contact AAA Education Services at or 212-716-3977.