Education Services

Is that Really a Direct Order? Tough Challenges with Insubordination Issues

Session ID: 15PRW018

  • Date

    Always Available
  • Duration

    Self Paced
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Registration Status: OPEN

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Registration Fee
Price (USD)
General $95.00
AAA Panelist $85.00

Online Course

Recorded Webinar

Faculty and Summary

Jeffrey Jacobs
Jeffrey W.Jacobs

Wilkerson & Hegna, P.L.L.P.
Minneapolis, MN

90 Minutes     

Like other hierarchical organizations, businesses require a chain of command if they are to operate efficiently. Generally speaking, when a supervisor issues an order, there is a legitimate expectation that it will be obeyed promptly. On the other hand, is it truly insubordination when an employee simply questions a directive or engages in discussion about how best to do the work?

In this 90-minute recorded webinar, attorney/arbitrator/mediator Jeffrey W. Jacobs provides a roadmap for investigating, building and presenting a case for insubordination whether you are on the employer side or union side. He further examines how arbitrators make determinations on these types of cases using actual case examples.

By listening to this presentation you will learn

  • the two basic types of insubordination;
  • the exceptions that exist to the “obey now, grieve later” rule;
  • the difference between insubordination and a good faith disagreement;
  • mitigating factors;
  • how health and safety concerns affect insubordination;
  • the protections afforded union stewards;
  • the role of basic personal rights;

…and much more.

WHO WOULD BENEFIT FROM THIS PRESENTATION – Parties, advocates, arbitrators, academics, human resources and business professionals, or anyone interested in the grievance process.

^ A link to this recorded webinar's supplemental material appears above at left.  You may download the materials once you have registered for the recording.

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement. 

Launching the Course After Registration

If you purchase this recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course. 


CLE Information:

CLE is currently not offered on AAA recorded webinars.  Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator.  A Certificate of Attendance will be provided upon request.


Please contact AAA Education Services at or 212-716-3977.