Education Services

Inter-Cultural Competencies: Critical to Resolving Multi-Cultural Disputes

Session ID: 17PRW008

  • Date

    Always Available
  • Duration

    Self Paced
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Registration Status: OPEN

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Registration Fee
Price (USD)
General $80.00
AAA Panelist $70.00

Online Course

Recorded Webinar

Faculty and Summary

Lynn Cole
Lynn Cole

Tampa, FL

60 Minutes

For the dispute resolution professional, acquiring inter-cultural skills is critical in today’s global business environment to effectively resolve proliferating cross-border business disputes. The sheer diversity of cultural approaches to dispute resolution can easily undermine the process unless advocates, mediators and arbitrators are familiar with the elements necessary to harmonize these differences.

This 60-minute recorded webinar introduces the meaning of culture and inter-cultural skills, examines why inter-cultural skills are so important from the global business perspective, and provides an overview of the knowledge and types of skills that are needed to be culturally adept.

Areas that addressed include—

  • cultural frameworks;
  • cultural and emotional intelligence;
  • multi-cultural perspectives;
  • dealing with multi-cultural communications;
  • preparing for and managing multi-cultural disputes;
  • cultural focus areas.

This webinar clarifies why learning fundamental skills in cultural harmonization is no longer an option  for mediators, arbitrators, and other conflict resolution practitioners.

WHO WOULD BENEFIT FROM THIS PRESENTATION:  Arbitrators, mediators, advocates, academics, and anyone interested in the dynamics of dispute resolution in the global business environment.

What others are saying about this presentation...

An extremely important discussion of considerations every mediator should address when mediating.

The best hour you will spend this year.

Grateful that webinar included multiple aspects of intercultural communications, expectations, and behaviors for both participants and mediators.

A very good presentation by a knowledgeable and dedicated professional.

An excellent introduction to cultural issues in mediation and negotiation!

^ A link to this recorded webinar's supplemental material appears above at left.  You may download the materials once you have registered for the recording.

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement.

Launching the Course After Registration

If you purchase this recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course. 

CLE Information:

CLE is currently not offered on AAA recorded webinars. Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator. A Certificate of Attendance will be provided upon request.


Please contact AAA Education Services at or 212-716-3977.